Portfolio

E-Learning, Instructional Design, and Job Aids

Project Experience

I have experience building a variety of projects, including the following:

Scenario-Based Learning
Policy Acknowledgements
Video Walkthroughs
Technical Training
Educational Websites
Microlearning
Quizzes, flashcards, and study aids
Animated Complex Concepts
Case Studies

Client Experience

I have worked with a diverse group of stakeholders, including the following:

Human Resources
Information Technology
Healthcare Professionals
Disease Prevention
Mental Health Advocacy
Health, Equity, and Inclusion
Defensive Driving
Training and Development
Finance

Storyline 360

About: This interactive, e-learning experience serves as a training scenario for new and current employees at a craft store. Through a series of learning modules, employees are acquainted with the latest craft and given the resources needed to answer customer inquiries.

Tools: Storyline 360, Canva, Media Asset Library, Genny by Lovo Text-to-Speech Narration

Click the image icon to view course.

Design Process Deliverables

About
The following resources were designed with the intent to solve a problem for a delivery service company.

Problem
Jungle Delivery (a fictitious client) has noticed their delivery drivers are not following delivery procedures, leading to inconsistencies in delivery services. Financially, the company is now suffering from the expenditure of redelivering products and unsatisfied customers canceling their delivery subscriptions.

Goal
Improve Customer Satisfaction

Measure
Formal customer complaints will decrease by 20% in one annual year as delivery drivers accurately and consistently deliver products

Action Mapping

With stakeholders and developers, the action mapping process was used to define business goals, identify actions necessitated to achieve those goals, design activities that align with those goals, and identifying the baseline knowledge needed to perform the desired tasks. CLICK IMAGE TO VIEW -->

Design Document

Following the action mapping process, the stakeholders were provided with a design document that included:

a high-level overview of the topics to be covered in the training
the audience
the learning objectves
the training modality
the measurements for business success

Jungle Delivery Design Document

Project Planning

This project plan detailed the information necessary to initiate the development phase of the project. This document included:

Project Information
Roles and responsibilities
Project Deliverables
Implementation
Measurement

Jungle Delivery Project Plan

eLearning Development Timeline

A project timeline was developed and distributed to stakeholders. A project timeline states each, specific task of a project. This timeline includes due dates and the responsible party for each task. This document provides a holistic view of a project from start to finish and ensures that all parties are aware of what they need to do and when they need to do it.

Storyboard

A storyboard outlines each slide, scene-by-scene. The storyboard includes narration, learner interactions, and suggested graphics. The storyboard was subjected to two review cycles to ensure that the project aligned with stakeholder expectations.

Jungle Delivery Written Storyboard

Job Aid

A job aid checklist was distributed to delivery drivers, following training, to allow all drivers to reference delivery best practices as necessary. Though this job aid format was a checklist, job aids can be created to serve any on-the-job need.